Needham Public Schools is an inclusive, dynamic, and multicultural community seeking an energetic and skilled IT Technician Tier I to join our team. To enhance our goals of supporting every child, Needham Public Schools seeks candidates with diverse backgrounds and experiences.
Under the direction of the Service Desk & Device Manager, this position’s primary role is to configure and maintain Information Technology (IT) equipment and to provide technical support to users.
The essential functions and duties listed below are intended as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related or a logical assignment to the position.
- Responds to help-desk tickets and resolves issues related to IT hardware, software, and user access issues. Troubleshoots and escalates complex cases, as needed.
- Installs, configures, and troubleshoots computers, mobile devices, phones, printers, copiers, and peripherals.
- Performs routine maintenance and support, including updates and patches, and the replacement of consumables.
- Provides support and assistance with technical projects related to computer systems, software, and network infrastructure.
- Conducts inventory of IT equipment and supplies, as directed.
- Receives and transports equipment, as assigned.
- Collaborates and assists other members of the IT department to ensure the smooth operation of systems and equipment.
- Provides training and support to IT Technician Assistants.
- Performs all other duties, as assigned.
Education and Experience:
- Associate's degree in computer science or related field. A minimum of two years of applicable technical support experience can be substituted for the educational requirement.
- Prior experience with macOS, iOS, ChromeOS and/or Windows operating systems is preferred.
Abilities & Knowledge:
- Possess basic knowledge of network protocols and technologies
- Excellent problem-solving and communication skills
- Ability to follow policy and procedures.
- Ability to engage in effective communication, collaboration, and teamwork with individuals from diverse backgrounds, cultures, and perspectives, while demonstrating respect for their differences.
- Ability to work independently and as part of a team
- Customer service-oriented mindset
- Must be able to lift 50 lbs of weight and climb an 8 ft ladder, with safety equipment.
Supervision Received:
Reports to the Service Desk & Device Manager.
Supervision Exercised:
No direct supervision, although works with a variety of school employees form all organizational levels and departments.
Job Environment:
Works in office environment and offsite locations. Travels between buildings.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to work at a desk; travel to different locations to work with staff, vendors, and the public; and traverse stairs. The employee must be able to lift 50 lbs. of weight and climb an 8 ft ladder. Ability to operate a keyboard at efficient speed and to view computer screens for extended periods of time. Operates motor vehicle and walk short distances. Ability to operate standard office equipment.
(This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.)
Work Year:
This position has a work year of 260 days, at 8 hours per day.
Compensation and Benefits:
Please review the Unit D contract and this page to learn more about employee compensation and benefits.
Salary Information:
FLSA: Non-Exempt
Proposed Salary Scale: Needham Education Association Unit D, AR6. |